Privacy Policy

Last updated: 30 July 2026

This privacy policy explains how HouseWarm Limited collects, uses and protects personal information when you visit housewarm.co.uk, contact HouseWarm, leave a blog comment or subscribe to receive blog updates.

1. Who we are

HouseWarm Limited, trading as HouseWarm, is the controller responsible for the personal information described in this policy.

Company name: HouseWarm Limited
Company number: 07678055
Registered office: 21 Calderdale Ave, Newcastle upon Tyne, NE6 4HN
Trading area: Newcastle upon Tyne, North Tyneside and surrounding areas
Email: info@housewarm.co.uk
Telephone: 07595 441 694
Website: housewarm.co.uk

For questions about this policy contact HouseWarm using the details above.

2. Information we collect

Depending on how you use the website or contact HouseWarm, we may collect:

Your name
Your email address
Your telephone number
Your address or the address where work is required
Details about the heating, plumbing or gas service you require
Information included in contact forms, emails, messages or telephone conversations
Appointment, quotation, invoice and payment records
Photographs or other information you provide in connection with an enquiry or job
Your IP address
Browser, device and approximate location information
Information about how you use the website
Cookie and advertising preferences
Blog comments and related commenter information
Your email address if you subscribe to future blog updates

We do not intentionally collect special-category personal information through this website. Please do not provide unnecessary sensitive information through a contact form or public comment.

3. How we collect information

We collect personal information when you:

Submit a website contact form
Contact HouseWarm by telephone, email, text message or another messaging service
Request a quotation or book work
Become a customer
Leave a comment on a blog post
Enter your email address to receive future blog updates
Accept optional analytics or advertising cookies
Browse or interact with the website

Some technical information is collected automatically by WordPress, our hosting and security systems, Google services and other website technologies.

4. How and why we use your information

Responding to enquiries

We use your contact details and enquiry information to:

Respond to questions
Discuss the work you require
Arrange appointments
Prepare quotations
Provide requested services

The lawful basis is normally taking steps at your request before entering into a contract, performing a contract or our legitimate interest in responding to genuine business enquiries.

Providing heating, plumbing and gas services

Where you become a customer, we may use your information to:

Arrange and complete work
Communicate about appointments
Purchase or identify suitable parts
Prepare quotations and invoices
Receive and record payments
Handle guarantees, complaints or follow-up work
Maintain appropriate business and safety records

The lawful bases are performing a contract, complying with legal obligations and HouseWarm’s legitimate interests in operating and protecting the business.

Accounting and legal records

We may retain customer, payment, invoice and transaction information to comply with accounting, tax, insurance, safety and other legal obligations.

The lawful basis is compliance with legal obligations and, where appropriate, HouseWarm’s legitimate interests in establishing or defending legal claims.

Website security and administration

We use technical information to:

Keep the website secure
Prevent fraud, spam and misuse
Diagnose technical problems
Maintain backups
Monitor website performance
Protect HouseWarm’s systems and visitors

The lawful basis is HouseWarm’s legitimate interest in operating a secure and reliable website.

Website analytics

Subject to your cookie choices, Google Analytics may collect information about how visitors find and use the website.

This may include:

Pages viewed
Approximate location
Browser and device type
Referral source
Time spent on pages
Interactions with website features
An online identifier such as a cookie identifier

HouseWarm uses this information to understand website traffic, improve pages and assess how effectively the website works.

Where analytics technologies store or access information on your device, they are used on the basis of your consent. You can refuse or withdraw consent through the website’s cookie controls.

Advertising

HouseWarm displays advertisements through Google AdSense on some blog pages.

Subject to your consent choices, Google and its advertising partners may use cookies, online identifiers and similar technologies to:

Display advertisements
Select personalised or non-personalised advertisements
Limit how often an advertisement is shown
Measure advertising performance
Understand interactions with advertisements
Detect fraud and protect advertising systems

Information processed may include your IP address, browser and device information, cookie identifiers, approximate location and information about your activity on this and other websites.

Google and its advertising partners may act as separate controllers for some of this processing. Their use of personal information is governed by their own privacy information.

Advertising cookies and similar technologies will only be used where the necessary consent has been obtained. You can change or withdraw your advertising choices through the website’s cookie settings.

You can also manage how Google uses information for advertising through your Google advertising settings.

Blog email updates

You can provide your email address to receive occasional HouseWarm blog updates in the future.

HouseWarm currently collects these addresses so that subscribers may be notified when new or relevant blog content is published. Providing an email address does not enrol you in customer service messages or unrelated third-party marketing.

The lawful basis for storing and using a subscriber’s email address is consent.

You can withdraw your consent at any time by:

Using the unsubscribe link included in any email you receive
Contacting HouseWarm directly

HouseWarm will not sell subscriber email addresses.

Subscriber information will be retained while the subscription remains active or until consent is withdrawn. Inactive subscription records will be reviewed periodically and deleted when they are no longer reasonably required.

Blog comments

When you leave a comment on the website, we may collect:

The information entered in the comment form
Your name
Your email address
Your optional website address
Your IP address
Browser user-agent information
The date and time of the comment

This information is used to display and manage comments, identify genuine contributors, detect spam and protect the website from abuse.

Your chosen display name and comment may be visible publicly. Your email address and IP address will not normally be displayed publicly.

Comments may be held for moderation before publication. Approved comments may remain published for as long as the relevant blog post remains available, unless there is a good reason to remove them.

The lawful basis is HouseWarm’s legitimate interest in operating an interactive blog, moderating discussions and preventing misuse.

Comment spam detection

HouseWarm uses Akismet to identify and block spam comments.

When you submit a comment, relevant information may be sent to Akismet. This can include the comment content, commenter name, email address, website address, IP address, browser information and referring page.

Akismet is operated by Automattic and processes this information to assess whether the comment is likely to be spam. Akismet may process information on servers in different countries.

The lawful basis is HouseWarm’s legitimate interest in protecting the website from spam, malicious submissions and abuse.

Affiliate links

Some HouseWarm blog posts contain affiliate links, including links to Amazon.

When you click an affiliate link, the relevant third-party retailer may collect information about your visit and may place cookies or use similar tracking technologies. The retailer’s own privacy and cookie policies govern that processing.

HouseWarm may receive a commission if you make a qualifying purchase after following an affiliate link. This does not increase the amount you pay.

Affiliate retailers are separate organisations, and HouseWarm is not responsible for how they process your personal information.

5. Cookies and similar technologies

Cookies are small files stored on your device when you visit a website. Similar technologies may also store information or identify a browser or device.

HouseWarm may use the following types of cookies:

Strictly necessary cookies

These cookies are required for the website to operate, provide security, remember essential settings or record your cookie choices.

Consent is not normally required for cookies that are strictly necessary to provide a service you have requested.

Comment cookies

If you leave a comment, you may be offered the option to save your name, email address and website in cookies. This is for convenience so that you do not have to re-enter the information when leaving another comment.

These cookies are optional.

Analytics cookies

Analytics cookies help HouseWarm understand how visitors use the website. Google Analytics may provide aggregated information about visits, popular pages, devices and traffic sources.

Analytics cookies are only used after you provide consent.

Advertising cookies

Google AdSense and participating advertising providers may use cookies and similar technologies to provide, select and measure advertisements.

Advertising cookies are only used after the required consent has been provided.

Managing cookies

When you first visit the website, you should be given options to accept or reject non-essential cookies.

You can change your selection through the website’s cookie settings. You can also delete or block cookies using your browser settings, although blocking strictly necessary cookies may affect how the website works.

Withdrawing consent does not make processing that occurred before withdrawal unlawful.

6. Who we share information with

Where necessary, personal information may be shared with:

Website hosting and infrastructure providers
WordPress and website plugin providers
Email and communication providers
Akismet and Automattic for comment-spam detection
Google in connection with Analytics, Site Kit and AdSense
Advertising technology providers selected through the website’s consent system
Accountants, insurers and professional advisers
Payment or banking providers
Suppliers where information is required to obtain suitable parts or fulfil a service
IT, website maintenance and security providers
Government authorities, regulators, courts or law-enforcement bodies where required by law
A buyer, seller or adviser involved in a possible sale, transfer or restructuring of the business

Service providers are given only the information reasonably required to provide their services.

HouseWarm does not sell customer or subscriber contact details.

7. Third-party websites

The website contains links to other websites, including:

Retailers
Manufacturers
Amazon
YouTube
Social media websites
Google services
Other information sources

HouseWarm does not control these websites and is not responsible for their privacy practices.

You should review the privacy and cookie information provided by a third-party website before supplying information or accepting its cookies.

Embedded content, such as a YouTube video, may allow the relevant provider to collect information about your device or interaction with the content, subject to your cookie choices and that provider’s own policies.

8. International transfers

Some of HouseWarm’s technology, analytics, advertising, hosting and spam-prevention providers may process personal information outside the United Kingdom.

Countries outside the UK may have different data-protection laws.

Where required, appropriate safeguards may be used, such as:

UK adequacy regulations
The UK International Data Transfer Agreement
The UK Addendum to approved standard contractual clauses
Other legally recognised transfer safeguards

You can contact HouseWarm for more information about safeguards relating to a particular provider.

9. How long we keep information

HouseWarm keeps personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, insurance and dispute-resolution requirements.

Typical retention periods include:

Unsuccessful or preliminary enquiries: normally up to two years after the last meaningful contact
Customer, quotation, invoice and transaction records: normally at least six years after the end of the relevant accounting period or customer relationship
Safety, installation, warranty or service records: for as long as reasonably required in connection with the work, applicable warranties, legal duties or potential claims
Blog comments: while the comment and relevant article remain published, unless removal is appropriate
Spam comments: deleted periodically after they are no longer required for spam management
Blog subscription details: until consent is withdrawn or the record is no longer reasonably required
Contact-form submissions: for as long as needed to respond and manage any resulting work
Analytics and advertising information: according to HouseWarm’s settings, cookie duration and the relevant provider’s retention practices
Website backups and security logs: for limited periods determined by operational and security requirements

Information may be retained for longer where required by law or where it is necessary to establish, exercise or defend a legal claim.

10. How we protect information

HouseWarm uses reasonable technical and organisational measures intended to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

Measures may include website encryption, access controls, security software, backups, updates and limiting access to those who need the information.

However, no website, email service or internet transmission can be guaranteed to be completely secure.

11. Your data-protection rights

Depending on the circumstances, UK data-protection law may give you the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your information
Request restriction of processing
Object to processing based on legitimate interests
Receive certain information in a portable format
Withdraw consent at any time where processing is based on consent
Complain to the Information Commissioner’s Office

These rights are not absolute and may be subject to legal exceptions.

Your right to object

You have the right to object to processing based on HouseWarm’s legitimate interests in certain circumstances.

You also have the right to object at any time to the use of your personal information for direct marketing.

To exercise a right, contact HouseWarm using the details at the beginning of this policy.

HouseWarm may need to request information to confirm your identity before responding. There is normally no charge for exercising your rights, although a reasonable fee may be charged or a request may be refused where permitted by law.

12. Withdrawing consent

Where HouseWarm relies on your consent, you can withdraw it at any time.

You can:

Change your cookie preferences through the website
Unsubscribe from blog emails
Contact HouseWarm directly

Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

13. Complaints

Please contact HouseWarm first if you have a concern about how your personal information has been handled.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk

14. Children’s information

The website and HouseWarm’s services are not intended specifically for children.

HouseWarm does not knowingly use the website to collect personal information directly from children. A parent or guardian who believes that a child has provided personal information should contact HouseWarm.

15. Automated decision-making

HouseWarm does not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.

Automated systems may be used to identify likely spam, suspicious website activity or invalid advertising traffic.

16. Changes to this privacy policy

This policy may be updated when:

The website changes
New services or providers are introduced
Legal requirements change
HouseWarm changes how personal information is used

The latest version will be published on this page with an updated revision date.